1) Find a Niche
Even in the local vicinity, oversaturation can be an issue. Therefore, it is more important than ever to differentiate a small business from its competitors. Companies can stand out by finding a specific focus, offering unique products that many other companies do not have, or finding a new twist on an old idea.
An Example
Julie opens a health foods store in Ventura Beach. When she finds out that there are 34 other stores categorized as “healthy,” she knows she needs to set her new venture apart. After doing some local research and speaking with many healthy young people in town, Julie decides to focus on something that there is a surprising absence of smoothies. Julie’s Organic Smoothies is a hit because Julie’s choice of a niche matched the area’s demand. Julie has plans to add to the menu later, but for now, it is smooth sailing.
Finding a specific category for a small business is vital. Conducting research and lining that category up with demand helps set small companies up for success.
2) Use the Power of the Web
Small business experts agree that one of the best ways for a company to become locally known is through the internet. Although this might confuse some, since the internet is decidedly global and not local, this step is essential.
Google Business and Other Platforms
The web is home to valuable local business listings and profiles. Yelp, Google, Trustpilot, Bing, and many more offer free homes for the business’s contact information. The key is for small businesses to claim these profiles and keep them active and updated. Once business owners have claimed and updated all of these sites, they should run a test. Owners can search for the town and the service or goods the business offers. Their company should pop up everywhere. This strategy is helpful for visibility and helps new and prospective customers to trust the business.
Social Media
Social media platforms are not just for individuals’ photos and memories. These sites offer another free way to get the name of a small business out into the local vicinity. Facebook, Instagram, Twitter, Pinterest, and more provide businesses with easily accessible profiles. Using photos, videos, stories, and posts with local content and local tags can quickly create a small-town buzz.
3) Add a Face to the Business
Especially in smaller local markets, customers like to know the person behind the business. Many people prefer the personal touch of a small business to larger companies, and business owners can use this to their advantage.
Building Trust and Authenticity
When customers see the literal face of the business, they gain more trust in the products or services. Sales increase when business owners go one step further and enter the community. Meeting the local people and getting to know them changes the local perception of the business and its owner. Put up local ads with the business owner’s picture or even photos of some employees. Join community functions and games, or sponsor a little league team. The community will sincerely appreciate these actions, and soon the business will be a local staple.
4) Provide Samples to the Local Market
Entrepreneurs should recognize that certain strategies are possible in small local markets that are not possible on a larger scale. Giving out free samples is one of these valuable local strategies.
Location Matters
Many business owners focus on the product when giving out product samples. Therefore, the sample must be large enough to have some value but small enough that the company isn’t losing too much. However, the location where employees give samples is even more important.
For example, if a local cookie bakery hires two college students to give out cookies on a random sidewalk in town, the effects will be minimal. But if the students visit the busiest corner of town at rush hour, and one handles foot traffic while the other deals with cars, then local exposure will increase.
5) Volunteer for Local Good Causes
Community members with big hearts get noticed. While business is our focus here, there are other aspects to living in a small local area. One of these is recognizing that everyone is a part of the whole, and another is being willing to sacrifice time to help others.
When business owners support local causes, their businesses bring in more customers. Writing a check is one thing, but showing up to clean up litter or raise money for a less fortunate family is much more noticeable.
Making an Impact
Local organizations such as shelters and food kitchens always need help, and when small business owners give back, they create more business and feel good about themselves. When small businesses become known as institutions in small towns, it is usually not only because they offer a valuable product or service. It is because they give back to the town, and vice-versa.
6) Encourage and Solicit Customer Reviews
It is rare for a new small business not to make mistakes or have a list of things to work on. Therefore, gathering positive and negative feedback is crucial for all small businesses. Encouraging local customers to leave reviews lets them know that the owner cares about their experience and wants to improve it if possible.
Local Reviews
Local areas are excellent places to solicit reviews and get company feedback off to a promising start. With fewer businesses to compete with, small companies should be able to earn a good number of reviews. Business owners and managers should not only take reviews to heart but respond by thanking people online or in person. When customers see their suggestions taken seriously, they trust the business and return often.
An Example
Nick recently opened NIC-SURF, a small surf shop in Encinitas, CA., specializing in boards and lessons. He encouraged Thomas to leave a review after his lesson. Thomas loved the lesson but noted that 30 minutes was far too short. He felt he would’ve learned more with an hour of lessons, but that was not an option.
Nick thanked Thomas for the feedback online and encouraged him to come back. Nick explained that as a new business owner, he was still learning the ropes and trying to pack in as many lessons as possible to help more people learn to ride waves.
Thomas returned a week later and found that he was able to sign up for a 30-minute lesson, an hour-long lesson, or a two-hour lesson. Of course, he happily pays more to sign up for the hour lesson, and on the way out, he buys a $550 surfboard because he now loves surfing. Nice work, Nick!
Use Reviews Practically
Small business owners often forget the last point on reviews. The business should use its good to excellent reviews to bring in more business. They can be tweeted, pinned, and posted to show the local area, and the world, that customers are enjoying the services or goods of the business. Use them to their utmost advantage since they result from hard work.
7) Use Local SEO Content
By now, most businesses know that quality SEO content can drive up business visibility and exposure. Mixing in local words with SEO content can help break into new markets. When prospective customers search out businesses online, they often enter local town names, city names, and other landmarks to find local businesses. They even use the word “local” and its synonyms. Using specialized SEO to target the local vicinity can boost exposure, and when the business is ready to explode nationally, it isn’t hard to reconfigure the message.
Voice Search SEO
While SEO writing is still relevant, it is vital for all businesses to stay on the cutting edge. These days, many customers make a request while verbally searching for a service or product. For example, when speaking to a smart home device, there are certain commonly used words, such as “Hey Google,” “Hey Siri,” or “Alexis.” Therefore, focusing on new keywords and targeting SEO voice searches is another way to break into the local market.
8) Deliver Newsletters
The internet is one of the first resources we consider when discussing company exposure, but many small businesses still find local success through newsletters. Customers are often open to picking up a professionally created ad when they visit. This concise newsletter can feature news, deals, and even coupons and can be given out anywhere. Many wise small business owners keep a stack of newsletters and business cards in their cars or wallets.
Online Newsletters
Some businesses find the best mix of new and old strategies through an emailed newsletter. Business owners should do a little research or contact an SEO writing professional for tips on avoiding the spam folder. However, a succinct email about future happenings can remind locals about the business and entice them into returning.
9) Send Mail
Younger generations, from Generation Z to Millennials, welcome direct mail to their PO Boxes and homes. Why? Because direct mail is a tangible alternative to the web, it is also decidedly local. As a result, a business can target specific repeat and prospective customers for a low expense.
Direct mail can be an excellent way to make a company more locally recognizable, but it comes with a caveat. Many people are dismissive of receiving ads in the mail; if a business sends too much correspondence, it could work against them. So send mail sparingly and ensure it contains a valuable and timely message.
10) Frequent Local Events
In addition to charity events and softball games, new business owners should frequent local markets, trade fairs, conventions, and conferences. Networking with locals at these events strengthens the company’s reputation, and there is less competition locally than at national events.
While it is impossible to attend every local event while running a business, take the time to schedule a few events for every quarter. Then, the locals will appreciate it, the business will appreciate it, and the business owners might just learn something.
11) Purchase Local Ad Space
Traditional marketing and advertising materials still promote solid growth. While Google ads can help with web traffic searches already tuned into the business, newspapers, and magazines are also strong options. Usually, local ads are more affordable than national ads, too.
Fliers and Posters
It may appear antiquated, but an inexpensive batch of clear, well-designed fliers or posters can promote local visibility. When fliers advertise a soft opening, a grand opening, or a special limited-time deal, they become even more coveted.
12) Create Interesting Video Content
When many small businesses think of Facebook Ads, they immediately envision photos. However, brief, professional videos that focus on the local community can drive up business.
For example, let’s say Jim has started a small umbrella business in one of Seattle’s neighborhoods. His first video is lighthearted and informational. Over two minutes, Jim demonstrates the umbrellas he sells while walking in the rain. The video becomes popular first because Jim makes funny comments about the rain, but that is not all. The video is helpful because Jim shows five streets that offer various sources of shelter from the rain. Jim, therefore, shows his local knowledge and his concern for his customers. The video is so popular that Jim’s clients request a “Part Two.”
Videos like Jim’s show his company as valuable to the community. At the end of the video, Jim shares his business’s contact information, and guess what? His business sees a large spike in sales, and it only costs him $2 a week to run the ad on Facebook. Nice work, Jim!
13 Brand the Business
Small local businesses sometimes overlook brand identity. While larger national chains focus on their brand and logo, smaller companies target the local community in other ways. However, every small business should use its brand to connect with the community and enhance recognition.
Companies should settle on a brand identity early on and maintain it consistently. What does the small business stand for? What makes it different than its competitors? What should local clients associate with the business?
An Example
Although there are ice cream shops everywhere, the Vanilla Bean enjoyed a strong opening in Huntington Beach last year. This strong start was due in part to their clear branding. The Vanilla Bean is an organic, dairy-free ice cream shop focusing on clean ingredients and low-calorie counts. As a result, their young, active target market has fallen head over heels for the low-fat and low-sugar fare they serve. Likewise, the Bean’s logo, a cone of ice cream surrounded by plants, looks great on the t-shirts they sell and communicates a clear message. With clear branding, the Vanilla Bean’s success knows no bounds.
A Local Presence
Many entrepreneurs wonder how they can get their small businesses noticed locally. We hope this list shows new small businesses that local recognition is well within their hands. Making a company known locally requires knowledge and hard work, but it is worth the effort when the company becomes a successful local institution.