Why is my EDD Unemployment debit card frozen?
If your account is frozen and you can’t use your EDD Debit Card or access funds, it means that EDD will need to verify your identity to continue paying you unemployment benefits. If so, you should receive from EDD an email, text message, or mailed notice requesting identity verification documents. You should you log into EDD’s UI Online and use the upload documents option from the homepage for the fastest processing possible. Once verified, you’ll continue receiving benefits.
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We invite your attention to our disclaimer.
If you can’t upload your documents online, you can mail in copies of the required documents to:
Employment Development Department
Attn: Bank of America
PO Box 2530
Rancho Cordova, CA 95741-2530
Important: If you don’t provide your identity verification documents, we may end your benefit payments. If this happens, you will receive a notice with information about how to appeal.
If you can’t access funds on your EDD Debit Card or funds have been reduced and you have not received any messages from the EDD, it’s likely that Bank of America has frozen or suspended the card. This may be due to suspected fraudulent, unauthorized or unlawful activities involved with the EDD Debit Card or a suspect transaction.
In this case, the EDD does not need to verify your identity and suggests that you contact Bank of America. EDD does not have direct access to withdraw funds on any accounts. While debits may appear as having been debited by EDD, the funds were debited by Bank of America.