What is a new hire trainer?
In order for new recruits to be successful in their positions, training is essential. Both the new recruits and the people in charge of hiring them are eager to get to work. However, training your new hires correctly is essential to ensuring their success. How then does one go about training new hires? Also, what is the process for developing a training program for new employees? Let’s take a look.
New hire training vs. onboarding
There are two distinct procedures that begin when a person joins a company and continue over the first few weeks and months on the job: employee onboarding and new hire training.
The onboarding process starts the moment the candidate accepts the position. References, drug testing, background checks, I-9s, and an overview of the company’s principles and culture are all part of the administrative and regulatory processes. It is common practice to use the onboarding process as an opportunity to reassure new recruits that they have made the correct decision in joining the company. This onboarding outlines a few of the factors that made the company appealing to the recent hires.
On the other hand, new hire training is all about showing workers the ropes when it comes to using software and hardware. Put another way, it teaches workers the basics of the job. Training may be considered a component of employee onboarding.
For this kind of training to work, it needs to be more carefully planned out and organized so that new workers can quickly learn how to do their jobs. Both the position and the employee should be carefully considered when designing training programs. Recognizing the nature of the work, the employee’s current state (as a reflection of prior experiences, routines, and knowledge), their future state (as defined by where they must go in the next three to twelve months), and the key turning points in their journey are all important.
Without discussion and preparation, none of the above can take place. Managers should take an interest in their new employees’ performance to the point where they prepare them for success through proactive training.
Why do you need to train new employees?
Training new hires primarily serves to increase the likelihood that they will be successful and provide a return on investment for the hiring company. The training helps them get ready for the job. Furthermore, you want to assist them in becoming productive as quickly as possible. Your new hires feel the same way. During the first week on the job, 76 percent of new recruits rank learning the ropes as the most important thing they can do.
Training also makes them more productive right away and increases the likelihood that they’ll remain an employee. In fact, forty percent of workers who get subpar on-the-job training end up leaving the company in the first twelve months. Spending money on training new hires is a surefire way to keep them around for the long haul and cut down on turnover.
Staff enthusiasm is another benefit of an effective program for training new hires. There is a 27% increase in engagement compared to non-trained workers, according to research.
Working together with Learning & Development & HR
The hiring manager, L&D, and HR must all work together to make sure that the new employee’s training program is effective and fits their needs. It is important for new employees to know what their development and learning opportunities are. They are likely also curious about the ways in which workers move up the corporate ladder. Their goal is to stay clear of organizational landmines and hazards. The hiring manager, in conjunction with human resources and learning and development, can aid in preventing new recruits from making major mistakes.
People who work in HR and L&D need to know about the learning paths for each role, job family, and business area. In designing the employee’s learning path, they should also think about how the employee’s function and work family relate to other families of jobs.
Some business training is standard and may need to be changed every year. Conversely, there is specialized training for new hires, which could require updates when positions are filled, tasks are defined, and the company’s goals shift. This means that HR and L&D must pay close attention to the company’s strategic goals, how changes are affecting the business unit, and how these changes are influencing employees’ responsibilities.
The new hire’s learning path should cover more ground than just the next six months—it should also cover the following year.
Among HR experts, 41% rank on-the-job training as the most crucial component of an effective onboarding process. If you want to build a training program that really prepares new hires for success, make it a group endeavor.
Important parts of training new employees
Using a focused strategy, managers may gauge the extent of possible skill gaps and determine the best course of action to close them. The employee should learn more about the role’s essential functions, core competencies, departmental and personal objectives, and key performance indicators (KPIs) throughout the training period. Establish an immediate connection between the objectives of the department and those of the new recruits.
1. Job requirements
Managers should explain the importance of the role to the department and the overall strategy of the organization, as well as the essential functions of the job, including how it should be done (based on management choices and cultural norms), when it needs to be done (with deadlines and key milestones), and what the role needs to accomplish.
Make sure everyone is on the same page regarding the employee’s management and the chain of command. Give them an organizational chart so they can see how they are part of the bigger picture. The chart will also show them how internal stakeholders fit into the picture.
2. Departmental targets and goals
It is the manager’s responsibility to clearly articulate and document the department’s aims and how they relate to the organization’s overarching strategic priorities. The new employee will benefit from this since it clarifies their function and how it relates to the overall success of the company. When new employees feel like they belong, they are more invested in the company’s success.
3. Workflows and processes
It is important for new hires to know the ins and outs of the company’s processes and operations. New hires can’t do their jobs well without training on topics like the product launch process, insurance claim processing, and time management system approval procedures. They require individualized instruction on these workflows and processes, along with the opportunity to practice, before they can operate independently.
4. Rules and regulations
The employee handbook must to be readily available to them. But obviously, the worker can only take in so much information at once. The hiring manager should emphasize the most important policies to help the new employee focus. These include the rules for behavior, managing time, and any other rules that have an impact on the job.
5. Systems and technology
While some businesses choose PCs, others favor Macs. One or the other may be more natural to the new hire. Because of this, the worker may have to undergo training and possibly unlearn some habits and behaviors in order to become proficient.
For optimal performance, the majority of businesses employ a combination of systems. Training a new employee on the systems that are most relevant to their position and department is a top priority. Software for managing time and tasks, human resource information systems (HRIS), and internal networks are just a few examples.
Within the company, there could be specialized software or systems for managing projects. It would be more efficient to get training on their proper use rather than winging it. Productivity will also increase. Along with training, there should be a set of procedures or instructional guides.
6. Major players
It is important to familiarize the new hire with the clients and important stakeholders as soon as possible. They should learn how their jobs overlap and what is expected of them in their own roles. All employees, including those lower on the organizational chart, should be aware of the manager’s preferred method of contacting them.
7. Managing performance
Many new employees can’t wait to show their boss and coworkers what they’re made of. This is why it’s critical to have a performance management strategy in place before the employee even starts working. In addition, brief them on how the company tracks employee performance.
It is recommended that you meet with the employee to go over the plan no later than 30 days after their start date. Ideally, the program would cover the first three months, six months, or a full year. The timeline will depend on the complexity of the role and the particular organization. Furthermore, the plan will spell out the targets that need to be met, along with how they will be evaluated, their deadlines, and who will be doing the evaluation. Establishing a timetable for mandatory and voluntary training that will provide workers with the information and abilities they need to do their jobs well is another component of performance management plans.
8. Different approaches to education
Organizational resources, role complexity, and individual learning styles all play a part in determining the best training approach. Because of this, various approaches should be taken to guarantee that the message is understood. Training and repetition are of utmost importance when dealing with complicated organizations and processes. Here are a few different training approaches that can help new hires:
- Learning guided by an instructor—whether in a traditional classroom setting, online, or through synchronous learning
- Remote education — often known as asynchronous, self-paced, drip, or on-demand learning
- Work-based learning — “learning by doing”
- Job shadowing — watching someone do the tasks that the new employee will be taking over.
- “Mentoring” — pairing a person with an experienced professional who can guide them toward a specific career goal by sharing their knowledge and experiences.
How do you successfully train new hires?
This is the training checklist for your new hire:
- Start ahead of time — This does not mean that you should make your new hire undergo training before they ever work for you. They will be grateful, though, if you describe L&D at your company and what they can expect.
- Develop a plan—A plan or agenda should contain a timeline, training materials, objectives, trainers (if applicable), and other relevant details. You can use it to prepare your new employees for what’s to come.
- Ensure that the new hire’s first training focuses on the skills and knowledge they’ll need to do their job well by narrowing in on specific abilities. Onboarding new team members with role-specific training will accelerate their productivity and equip them for continued success.
- Current employees can help you decide what to teach new employees. They will know exactly what they need to know, when they need to learn it, and how to teach it.
- Use peer training—Coworkers with more expertise can teach those with less.
- Assign mentors—These seasoned individuals can assist staff members in navigating the training program and acquiring the essential skills.
- Design educational pathways; brief staff on the steps they can take to hone their abilities.
- Blend several training approaches, such as on-the-job training, online courses, group instruction, and work shadowing. By doing so, you can accommodate various learning styles.
- Prioritize teamwork — if you want your new hires to feel like they belong right away, make their training a group effort.
- Regularly share your thoughts and feelings with your new hires; they are eager to hear how they’re doing. Give them your honest opinion on how their training is progressing. And you should inquire as to their impressions of the training as well.
- Continuous training should be a priority; training for new hires shouldn’t end when you think they’ve mastered the fundamentals. If you identify someone as having high potential, you might choose to implement a leadership development plan or continue cross-training them
- Train on an individual level as well as a team level. The new hire will learn the ins and outs of the team’s workflows and operations as well as their own role on the team through team level training.
- Make use of learning technology — LMSs are great for administering and tracking structured training.
- Assist new hires in locating training materials so they can pursue their professional development at their own pace.
- Check up on the workers to see if they’re grasping the material you’re teaching them.
One last thing for HR to know
The key to a productive and engaged team is well-structured training for new hires. To ensure that your training has a lasting impact, make sure to keep collecting their feedback. Invest heavily in new employee training; it should not be an afterthought. You may rest assured that your new employees will be engaged, productive, and loyal to your company if you follow these steps.